All returns require a Return Authorization Number issued by our Customer Service Department (877-243-7325, Monday – Friday 9:00 am – 5:30 pm Eastern Time). AGD Products, Inc. assumes no responsibility for items returned without a Return Authorization Number. Any credit resulting from a return can be applied to future purchases only.
- Only stock items purchased within the last three months are eligible for return unless approved by AGD Products, Inc.
- Non-stock items (this includes special order items and custom orders) are not eligible for return at any time.
- Returns must be securely wrapped and insured. Customer must pre-pay shipping charges.
- Upon receipt and examination of the returned seals, AGD will issue a credit based upon the original purchase price less any freight charges. Additionally, returns may be subject to a 10% re-stocking charge. If the return is the result of an AGD shipping error, AGD will pay shipping charges and waive the 10% re-stocking charge
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